Customer Support Specialist - Live Chat and Email
Description
We are currently seeking a motivated individual to join our team as a Live Chat and Email Associate. In this role with The Digital Headhunter, you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. You will answer incoming chats and emails from customers who require assistance with... troubleshooting and servicing covered products. This position necessitates critical and technical thinking to effectively assist our customers.
Company Culture and Environment
The Digital Headhunter fosters a collaborative and supportive work environment where customer service and problem-solving are highly valued. Team members are encouraged to engage in active communication and continuous improvement.
Career Growth and Development Opportunities
As part of our team, you will have the opportunity to enhance your technical skills and customer service expertise, positioning you for potential career advancements within the organization.
Detailed Benefits and Perks
Competitive compensation package
Opportunities for professional development
Supportive work environment focused on team collaboration
Compensation and Benefits
Competitive salary based on experience
Health, dental, and vision insurance
Retirement savings plan options
Paid time off and flexible scheduling
Why you should apply for this position today
This role offers a unique opportunity to make a difference in customers lives by providing essential support and solutions. Joining our team means being part of a dedicated effort to deliver outstanding service and support to our clients, ultimately enhancing their experience with Universal Technical Services.
Skills
Excellent written and verbal communication skills
Strong problem-solving abilities and critical thinking
Proficiency in using chat and email platforms for customer interaction
Technical aptitude for troubleshooting products
Ability to work independently and as part of a team
Responsibilities
Respond promptly to incoming chats and emails from customers
Identify customer needs and provide appropriate solutions
Troubleshoot issues related to covered products
Maintain accurate records of customer interactions
Collaborate with team members to improve service quality
Qualifications
Previous experience in customer service or technical support preferred
Strong interpersonal skills and customer-oriented mindset
Ability to adapt to new technologies and processes
Education Requirements
High school diploma or equivalent
Education Requirements Credential Category
General Education
Experience Requirements
Experience in a customer service role is preferred, especially in a technical environment.
Why work in Creve Coeur, MO
Creve Coeur, MO, offers a welcoming community with access to a variety of amenities, including parks, shopping centers, and excellent schools. The area promotes a balanced lifestyle, providing both professional and personal growth opportunities while being conveniently located near major metropolitan attractions
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