Support Representative - Remote

Description:
?? The Support Representative (Remote) works from home and interfaces with customers via inbound calls.
?? You would be the human connection between customers and their technology.
?? Using your own personal touch, you will answer questions about products and services while enriching customers?? lives.

Requirements: ?? 1+ year of customer service experience ?? A high school diploma or GED ?? Strong focus on building customer relationships ?? Comfortable using and explaining technology ?? A quiet, distraction-free environment to work from in your home ?? Proficiency in fast-paced multi-tasking with strong problem solving skills ?? Eagerness to learn new technologies ?? Strong problem-solving skills with the ability to ask probing questions to come to a resolution ?? Strong computer navigation skills and PC knowledge ?? The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. ?? Your schedule will change every 3 months and is based on performance. ?? A desktop... or laptop to complete PC and internet testing; A work computer will be provided ?? High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)

Benefits:
?? $17.31/hr starting wage with career progression
?? Full time, paid classroom and on the job training
?? Lucrative employee referral bonus opportunities
?? 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
?? Health and wellness programs with trained partners to help promote a healthy you
?? Mentorship programs that support your rewarding career journey
?? Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
?? Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

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