Customer Contact Tech - HQ remote

Job Description

Responsible for researching and resolving customer inquiries and/or complaints to ensure customer satisfaction...

Job Grade

3

Job Tier

1

Career Area

Retail Specialist

Supervisor

No

Job Qualifications

One year of customer service, customer relations or retail operations experience required. Prior experience in a call center environment preferred.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

NO PCS ENTITLEMENTS

Technical (Preferred/Required Skills/Systems)
• MICROSOFT OUTLOOK - Required
• MICROSOFT WORD - Required
• ACCOUNT SERVICES - Preferred
• ATN - Preferred
• CREDIT CARD MANAGEMENT SYSTEM - Preferred
• CCD - Preferred
• CVS - Preferred
• EXCEL-INTERMEDIATE LEVEL - Preferred
• MICROSOFT POWERPOINT - Preferred
• TYPING 30 WPM - Preferred

Salary Minimum

$20.00

Salary Maximum

$33.46

Major Duties

Answers inbound calls related to federal debts, collections and returned checks. Reviews and researches customer accounts and takes appropriate actions based on the account status. Documents collection efforts made according to policies and procedures.

Answers inbound calls and promotes products and services related to ECP Military Star and E-Commerce. Maintains and improves quality results by adhering to standards, guidelines, policies, and procedures.

Handles customer and Exchange inquiries on ESSO accounts (ration balance, credit balance, refund of credit balance, plate deactivation, etc.)

Performs other duties as assigned.

Work Challenges

24X7 work environment supporting Exchange operations, which requires shift work and may include holidays and weekends.

Job Type

Hourly

Number of Positions Remaining

1

09-Oct-2024

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