Back to Jobs

Customer Service Representative (must have call center experience)

Remote, USA Full-time Posted 2025-05-22

New and Exciting Opportunity: Join Our 24/7 Growing Call Center

You Must have Call Center experience; bi-lingual Spanish is a plus...

About Us:

Join Our Tech-Savvy Support Team!

We are a forward-thinking technology company dedicated to providing top-notch customer service in a dynamic, fast-paced, and engaging work environment. Our team is passionate about helping customers solve their internet-related challenges, and we are seeking a motivated individual with a customer-first attitude to join us.

Shifts cover 24/7

Job Summary:

As a Level 1 Customer Service Representative, you will serve as the initial point of contact for customers seeking technical help. Your responsibilities will include troubleshooting problems, offering effective solutions, and ensuring customer satisfaction using tools like Freshdesk, Sonar, and other advanced platforms.

Key Responsibilities:

Customer Support:
• Provide outstanding customer service to users experiencing internet-related technical difficulties.
• Respond quickly and professionally to incoming calls, emails, and support tickets.
• Diagnose and resolve issues related to internet connectivity, service disruptions, and account management.
• Guide customers through step-by-step troubleshooting procedures.

Ticket Management:
• Use Freshdesk to log, track, and prioritize customer inquiries and technical issues.
• Accurately document customer interactions and solutions in the ticketing system.
• Efficiently manage ticket queues to meet service level agreements (SLAs).

Technical Expertise:
• Access and update customer information using Sonar CRM.
• Utilize platforms like Rancid, Tacacs+, Radius, LibreMS, GenieACS, Ruckus SmartZone Controller, and Unifi for comprehensive support.
• Stay updated on product features, system updates, and industry best practices.

Escalation and Collaboration:
• Escalate complex technical issues to higher support levels when necessary.
• Collaborate with network operations, engineering, and IT support teams to resolve escalated issues.
• Provide customers with status updates and ensure timely issue resolution.

Quality Assurance:
• Follow established procedures and service standards to deliver high-quality support.
• Participate in quality assurance activities, including call monitoring and ticket reviews, to enhance service delivery.

Qualifications: • Associate’s degree, Bachelor’s degree, or relevant work experience. • Previous experience in a customer service role, ideally in a call center or help desk environment. • Basic troubleshooting skills for internet connectivity, computers, and devices. • Proficiency in using ticketing systems like Freshdesk and CRM systems such as Sonar. • Ability to efficiently troubleshoot and resolve technical issues. • Familiarity with networking concepts. • Excellent verbal and written communication skills with a focus on customer satisfaction. • Ability to work collaboratively in a team environment and adapt to a fast-paced setting.

Summary of Shifts:

This job requires working rotating shifts to support customers 24/7, and flexibility is required.

Work hours vary and may change based on business requirements.

Why You'll Love Working with This Company:
• Join a supportive and collaborative team.

Ready to Make a Difference?

If you’re passionate about helping customers, we want to hear from you. Apply now to join this team and take the next step in your professional journey!

This position offers an hourly rate of $15.00 - $18.00 an hour.

Job Type: Contract

Apply Job!

 

Similar Jobs

Customer Service Representative (must have call center experience)

Remote, USA Full-time

Customer Service Supervisor at Amazon (Work From Home)

Remote, USA Full-time

Non Profit/ Government Audit Manager Hybrid/ Remote 130k-150k

Remote, USA Full-time

Remote Special Education Teacher - Full-Time Virtual Position

Remote, USA Full-time

Consulting Associate Director – North America | Remote

Remote, USA Full-time

Manager of Customer Experience and Irregular Operations Programs

Remote, USA Full-time

Evening Remote General Radiologist - RP South Carolina

Remote, USA Full-time

Encounter Analyst II (Full-time Remote, North Carolina Based)

Remote, USA Full-time

Associate Counsel , PIP - South Florida (Remote)

Remote, USA Full-time

Customer Service Rep 2 (remote) Las Vegas, NV

Remote, USA Full-time

Cloud Native App SW Developer

Remote, USA Full-time

NEW!! Virtual Special Education Teacher

Remote, USA Full-time

Test Engineer, ServiceNow- Veterans Affairs (REMOTE)

Remote, USA Full-time

New Customer Acquisition Representative I (R-17376) – Jacksonville – Florida – United States

Remote, USA Full-time

Remote Customer Experience Advisor – Work From Anywhere, Full-Time or Part-Time!

Remote, USA Full-time

Senior Accountant - Hybrid Schedule!

Remote, USA Full-time

Care Coordinator - Daviess County Indiana and surrounding areas - Remote

Remote, USA Full-time

Assistant Team Leader - Centurion Lounge - PHX

Remote, USA Full-time

Director of Credit and Collections - CurascriptSD

Remote, USA Full-time

Operations Support Specialist

Remote, USA Full-time