Remote WFH Full Time Customer Service Representative
Position: Customer Service Representative
Employment Type: Full-Time
Location: Remote (Work from Home...
About Us
[Light House] is dedicated to providing exceptional service and support to our customers. We believe in fostering a collaborative and inclusive work environment where every team member can thrive.
Job Summary
As a Remote Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to provide outstanding support, resolve inquiries, and ensure a positive customer experience.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Assist customers with product information, troubleshooting, and issue resolution.
Maintain detailed records of customer interactions and transactions.
Identify and escalate complex issues to appropriate departments.
Follow up with customers to ensure their concerns are resolved and satisfaction is achieved.
Collaborate with team members to improve processes and enhance customer experience.
Stay updated on product knowledge, company policies, and industry trends. Qualifications
High school diploma or equivalent; college degree preferred.
1-2 years of experience in customer service or a related field.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient in using customer service software and Microsoft Office Suite.
Ability to work independently and manage time effectively.
Reliable internet connection and a quiet workspace. Benefits
Competitive salary and performance-based incentives.
Flexible work schedule.
Health, dental, and vision insurance.
Paid time off and holidays.
Professional development opportunities. How to Apply
Interested candidates are encouraged to submit their resume and a cover letter outlining their relevant experience and why they would be a great fit for our team.
[Light House] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
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