Client Support Specialist - Work From Home

We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Client Support Specialist. This role involves a broad range of responsibilities, from responding to client inquiries to troubleshooting and beyond. The ideal candidate is a problem-solver, an effective communicator, and dedicated to enhancing user... experience. ?? Responsibilities: ?? Client Assistance: ?? Guide ClinicMind clients in maximizing the system's utility. ?? Handle a wide array of inquiries, including but not limited to patient demographics, balance management, clinic reporting, claims, and point of sale. ?? Problem-Solving: ?? Troubleshoot issues encountered by users. ?? Understand the objectives behind users?? actions and identify any obstacles they may face. ?? Inquiries and Training: ?? Address basic medical billing questions after completing mandatory on-the-job training. ?? Collaboration: ?? Work closely with our software support and account management teams to resolve client issues effectively. ?? Determine when an issue needs to be escalated to other departments for resolution. ?? Communication: ?? Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system. ?? Escalation and Risk Management: ?? Identify practices at risk of attrition and escalate to the appropriate resource. ?? Recognize tone, keywords, and signs of frustration to address client concerns proactively. ?? Administrative Duties: ?? Ensure accurate documentation of all client interactions. ?? Follow up on client interactions as per established procedures. ?? Additional Responsibilities: ?? Perform other duties as assigned by management, adhering to the dynamic needs of the department.

Qualifications: ?? Proven experience in customer support or a similar role. ?? Excellent problem-solving and analytical skills. ?? Strong verbal and written communication abilities. ?? Ability to work effectively in a team and independently. ?? Familiarity with medical billing processes is a plus. ?? Proficiency in using various communication platforms including live chat and social media. ?? Commitment to providing high-quality support to enhance client satisfaction.

Position Requirements: ?? Must have stable internet connection minimum of 5 MBPS ?? Must have a mobile data plan as a backup ?? Must be in a quiet environment ?? Must be comfortable working the US business hours ?? Must own a PC with at least 8 GB of memory ?? Must have a camera to use for meeting conferences (google meet, zoom

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