Customer Service Project Manager

Advanced Personnel Resources is recruiting professionals for a new Customer Service Project Manager position with our High Point, NC client. Our client is a worldwide leading furniture manufacturer and offers a competitive starting salary and excellent benefits. We seek highly motivated individuals with 3+ years of customer service and project management experience. Experience within the... furniture industry is highly preferred.

Hours: Monday-Friday 8am-5pm

Pay: $20-$24 per hour

Responsibilities
?? Identify and assess customers?? needs to achieve satisfaction
?? Build sustainable relationships and trust with customer accounts through open and interactive communication
?? Provide accurate, valid and complete information by using the right methods/tools
?? Meet personal/customer service team sales targets and call handling quotas
?? Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
?? Keep records of customer interactions, process customer accounts and file documents
?? Follow communication procedures, guidelines and policies
?? Take the extra mile to engage customers

Skills
?? Proven customer support experience or experience as a client service representative
?? Track record of over-achieving quota
?? Strong phone contact handling skills and active listening
?? Familiarity with PM systems and practices
?? Customer orientation and ability to adapt/respond to different types of characters
?? Excellent communication and presentation skills
?? Ability to multi-task, prioritize, and manage time effectively
?? High school degree
?? Hospitality Industry Experience
?? QuickBooks experience preferred

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