Bilingual Customer Service Representative (fully remote)
Bilingual Customer Support Representative
100% remote EST or CST
Need to be available between 8am - 6pm, Monday Sunday (will be 40 hours per week...
Duration: 4+ months; strong potential to convert perm
Pay Rate: $20.00 per hour W2
You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate
This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality.
Proactively identify issues and potential failures and implement mitigation tactics
Address merchant & delivery driver issues with empathy and urgency
Spearhead & execute workflows that ensure we meet exceptional SLAs
Identify trends & communicate findings to the broader teams to improve our processes
Develop a deep expertise in our product, processes, systems, tools - Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform
Were excited about you because
Fluent in Spanish is required
1-2 years of work experience in a fast-paced customer service role
Comfortable with Google Sheets
High School Diploma minimum; degree a plus
Bonus points for... Familiarity with G-Suite, Slack, Atlassian, Salesforce
Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort.
Browse our website below for additional information on our company.
The Fountain Group
4505 Woodland Corporate Blvd, Tampa, FL 33614
We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.
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