Entry Level Remote Customer Service Representative (Prince Edward Island)
Employer Industry: Business Process Outsourcing (BPO)
Why Consider This Job Opportunity...
Competitive compensation with regular reviews and raises based on tenure and performance
Earn incentives including monetary rewards and prizes such as electronics and vacations
Comprehensive benefits including medical, dental, and vision coverage options
Opportunity for career advancement within a supportive and engaging work environment
Paid time off and paid training opportunities
A casual dress code that promotes a fun workplace atmosphere
What To Expect (Job Responsibilities)
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunities and apply sales skills to upgrade products
Appropriately escalate customer dissatisfaction to the managerial team
Ensure first call resolution through effective problem-solving and call handling
What Is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Ability to evaluate, troubleshoot, and follow up on customer issues
How To Stand Out (Preferred Qualifications)
The ability to type swiftly and accurately (20+ words a minute)
Basic understanding of the Windows operating system
Strong team orientation and customer focus
An aptitude for conflict resolution, problem solving, and negotiation
Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
#BusinessProcessOutsourcing #CustomerService #CareerOpportunities #CompetitiveCompensation #DiversityandInclusion
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