Licensed Insurance Representative - Customer Service
Description
As a Licensed Insurance Representative at Teleperformance, you will play a crucial role in responding to customer inquiries and concerns. This position involves connecting with customers via phone, assisting them with filing claims and vehicle repairs, and communicating with various stakeholders to ensure a smooth claims process. You will work in a collaborative and engaging... environment, where no two days are the same, allowing you to discover your potential and advance your career.
Company Culture and Environment
Teleperformance fosters a positive and inclusive culture, valuing employees contributions and well-being. The company emphasizes a high-tech and high-touch approach, enabling employees to bring their best selves to work. Teamwork and collaboration are prioritized, creating an environment where employees feel inspired and supported.
Career Growth and Development Opportunities
At Teleperformance, employees are encouraged to grow and challenge themselves. With a history of promoting from within, youll have the opportunity to advance your career, just like our Chief Client Officer who started as an agent. The company is committed to creating pathways for professional development and career advancement.
Detailed Benefits and Perks
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k, and more)
Paid Time Off
Employee wellness and engagement programs
Flexible work-from-home arrangements
Compensation and Benefits
Competitive salary based on experience
Comprehensive health benefits including medical, dental, and vision
Retirement savings plan options
Paid time off and employee wellness programs
Why you should apply for this position today
Joining Teleperformance offers a unique opportunity to make a difference in peoples lives while working in a supportive environment. You will gain valuable experience in customer service and have the potential for career advancement within a global company.
Skills
Active Adjuster Insurance License
Customer service experience preferred
Strong oral and written communication skills
Logical problem-solving abilities
Ability to type at least 25 wpm
Proficient in using desktop computer systems
Organizational and prioritization skills
Responsibilities
Connect with customers via phone to file/document claims for accidents
Assist customers with vehicle repairs and rental car arrangements
Communicate with medical providers and insurance entities regarding claims
De-escalate and resolve customer issues as necessary
Track all relevant call information for auditing purposes
Qualifications
Must possess an active Adjuster Insurance License
Ability to work remotely in a virtual team environment
Minimum 6 months of customer service experience preferred
Must be over 18 years of age
High School Graduate or GED
Ability to navigate Windows operating systems
Education Requirements
High School Graduate or GED
Education Requirements Credential Category
High School Diploma or equivalent
Experience Requirements
6 months of customer service experience preferred
Why work in Salt Lake City, UT
Salt Lake City offers a unique blend of urban living and access to outdoor adventures. Known for its stunning natural landscapes, including nearby mountains and parks, it provides a high quality of life. The city boasts a vibrant culture, with diverse dining options, recreational activities, and a growing job market, making it an attractive place to live and work
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