FT Customer Engagement Specialist - Work From Home
Employer Industry: Customer Service
Why Consider This Job Opportunity...
Competitive pay
Comprehensive health, dental, and vision benefits
401(k) retirement plan
Paid time off (PTO)
Opportunity to work fully remote from anywhere in the U.S.
Fast hiring process
What To Expect (Job Responsibilities)
Answer and manage incoming calls, emails, and chats to assist customers
Assess customers' needs and provide accurate solutions for a positive experience
Learn and adhere to all customer service procedures and policies
Strive to exceed personal and team targets, goals, and quotas
Record, organize, and file customer interactions and account changes
What Is Required (Qualifications)
Must be available and punctual for scheduled work shifts
Previous experience in customer service
Strong problem-solving skills
Excellent communication skills, both written and verbal
Ability to work independently in a remote environment
How To Stand Out (Preferred Qualifications)
Experience with customer engagement or support roles in a remote setting
Familiarity with customer service software or platforms
Proven track record of meeting or exceeding performance goals
Strong organizational skills and attention to detail
#CustomerService #RemoteWork #CompetitivePay #CareerOpportunity #HealthBenefits
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