Customer Service Representative - Live Chat FULLY REMOTE
Employer Industry: Customer Service
Why Consider This Job Opportunity
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on customer satisfaction
Flexible scheduling options, including weekday and weekend shifts
What To Expect (Job Responsibilities)
Handle incoming and outgoing customer calls, providing exceptional service
Prepare account changes and troubleshoot customer issues
Identify and act upon potential new sales opportunities
Assist with customer retention efforts and collaborate with other departments
Negotiate customer prices, service plan payments, and billing issues
What Is Required (Qualifications)
High School Diploma or Equivalent
1-2 years in a customer-facing role; prior experience in a customer service setting
Ability to work well in a fast-paced environment
Excellent telephone skills
Strong troubleshooting and negotiating skills
How To Stand Out (Preferred Qualifications)
Experience in a customer service setting is advantageous
Proficiency in computer skills
#CustomerService #CareerOpportunity #FlexibleScheduling #SalesOpportunities #CustomerSatisfaction
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