Expression of Interest - Customer Service and Complaints Assistant - Go.Compare
Go.Compare are award recognised insurers that have made insurance easier, provided great products and delivered outstanding customer service during the last year.
What youll be doing
Fancy a new customer service advisor job, working for an award winning price comparison website ?
Do you want to work for a customer centric organisation, who put their people and customers at the heart of everything they do and encourage entrepreneurial ideas and accountability at all levels? Do you enjoy problem solving and helping people when they need it most?
If the answer is yes, then this could be just the exciting new opportunity you've been looking for!
As a Customer Service Advisor, you will be the primary point of contact between the business and our customers. You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.
Experience that will put you ahead of the curve
You are a best in class customer service operator with experience in supporting customers within a contact centre environment or face to face.
Experience of communicating with customers effectively via the telephone and digital channels i.e. email, live chat and social media.
Proven general IT skills such as Word, Excel, Google Suite.
Excellent attention to detail
What's in it for you
The salary for this position is up to £25,000 per annum
This is a Hybrid role from our Cardiff Office, working three days from the office, two from home.
Uncapped leave, because we trust you to manage your workload and time
When we hit our targets, enjoy a share of our profits with a bonus
Refer a friend and get rewarded when they join Future
Wellbeing support with access to our Colleague Assistant Programmes
Opportunity to purchase shares in Future, with our Share Incentive Plan
Plus more great perks based on your location
Internal job family level P7
Who are we
Were Future. Were 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. Weve got ambitious plans that build on our growth momentum and unlock new opportunities and were looking for talented people who want to be a part of it.
Our Future, Our Responsibility - Inclusion and Diversity at Future
We have a voice and were going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. Were an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness. Find out more about Our Future, Our Responsibility on our website.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Apply Job!