Manager of Strategic Relationship Management

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Strategic Account Manager is responsible for the retention, growth and profitability of a Government Vertical account portfolio in SME Enterprise Client Management Team. This position leads innovative account management strategies and is focused on increasing profitability and deepening client relationships within a portfolio of Government accounts.

The role is to grow and increase the non-transactional revenue of their portfolio, through a combination of exceptional relationship management and consultative sales skills, a sophisticated ability to synthesize client needs and identify innovative solutions. To drive growth and develop innovative, value-add and client focused solutions, the Strategic Account Manager will also be responsible for the following:

What You’ll Do:
• Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to contribute and expand Amex GBT's web of influence.
• Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of clients. This includes understanding their clients’ individual needs and motivations, to develop truly customer focused solutions.
• Leading business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts. Enhancing the Amex GBT value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development.
• Developing client innovation forums, including agenda ideas and content, guest speakers, panelists, and facilitators specific to driving premium revenue.
• Business/Financial Skill – The ability to understand the market, key business drivers and client financials. This includes competitive analysis, able to read and understand P&L, client’s financials and business drivers, and drive insights and analysis.
• Account Management – Must have strong organizational and project management skills to lead multiple projects effectively. This includes planning, organizing and managing resources to successfully meet business objectives and deadline.
• Must have proven problem-solving abilities and decision-making skills, including thinking creatively for alternative solutions. Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Presentation and Communication – Strong oral and written communications with the ability to present to different audiences in a clear and persuasive manner.
• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts. Demonstrated ability to create strategic vision, build action plans and set goals.
• Strong financial skill and analytical attitude required to use the key drivers of profitability. Strong Business insight required to communicate the Amex GBT value proposition up to and including the “C Suite”.

What We’re Looking For:
• 3 to 5 years’ account / client management, sales, consulting, or procurement experience required.
• Proven success in consultative selling is required, in addition to demonstrated success increasing client revenue and profitability.
• Technological Savviness – The ability to understand the technical aspects and utilization of online platforms. Also, must be proficient in Microsoft office applications (PowerPoint & Excel).
• Previous experience with clients in the Government Vertical and travel management preferred
• This candidate must be able to apply and pass the FBI Clearance process.
• Working knowledge of the Government Vertical.
• Must be able to travel 10-15% of the time.

Location

Washington DC, United States

The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

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