Back to Jobs

Customer Support Rep for a Shopify app

Remote, USA Full-time Posted 2025-05-22

We are a small team of 4 people that has been building tools for Shopify merchants for over 2 years. We’ve been growing steadily and now reached a point where we need a dedicated customer support representative.

Up till now even though we did not have a dedicated CS rep, we still took customer support very seriously as is evidenced by our app’s excellent rating. Now we are ready to take our customer support to an even higher level.

You will be our first CS rep which means you will be a very important part of the team. You will help us build a system and processes for future CS team members.

You will also be able to try yourself in other aspects of business and potentially switch roles in the future. Initiative is always welcome here. It’s easy to carve your own new role if it brings value to the company.

Due to time zone convenience and multiple language proficiency, people from Morocco are highly encouraged to apply.

Some of the most important duties:
• Communicating with customers either via live chat or email and resolving any problems they have
• Continuously learning about the features of our app and broader Shopify ecosystem to be able to help our customers better
• Summarizing product feedback from merchants and suggesting new ways of product improvement
• Some non-CS related work (e.g. researching a tool, writing blog posts, making some mockups). These tasks will be assigned based on natural abilities and interests

Must have:
• Superb written and verbal communication skills
• You enjoy talking to people and solve their problems
• Able to handle “hard” customers (we have very few of those though ??)
• Proficient in discussing technical concepts at a high level
• Comfortable working with basic CSS and JS and willingness/interest to learn more if needed
• Ability/willingness to write technical documentation/articles
• Willingness to perform non-CS related tasks (we are a small startup and we all wear multiple hats)
• Willingness to have at least 4 hour overlap at least with GMT+7 9am-6pm

Nice to have:
• Experience working with Shopify, especially something related to theme development/customization
• Experience working with B2B SaaS
• Additional languages (especially French, Spanish and Italian)
• Any other skills that can be beneficial to a startup (e.g. marketing, SEO, video editing, etc)

Salary: Negotiable

Apply Job!

 

Similar Jobs

Get Extra money and extra work anytime

Remote, USA Full-time

(Remote Work Opportunity) - USA-Apple Home Advisor

Remote, USA Full-time

Customer Support Specialist (Fully Remote LATAM team)

Remote, USA Full-time

Regional Credit Manager - Region 5 (Dallas)

Remote, USA Full-time

Specialist OSP Design Engineer Columbia, South Carolina

Remote, USA Full-time

Product Principal - Customer Experience - Remote

Remote, USA Full-time

Senior Technical Talent Acquisition Specialist (Technical Recruiter)--REMOTE

Remote, USA Full-time

2025 Seasonal Associate-Law Clerk - Fully Remote

Remote, USA Full-time

Product Manager (100% Remote, Anywhere in USA)

Remote, USA Full-time

Remote Customer Service, Delta Hiring-Delta Airlines Careers

Remote, USA Full-time

Director, Retirement Insurance Relationship Manager

Remote, USA Full-time

Clinical Resource Nurse- Hematology, Oncology, BMT- Night Shift *Experience Required*

Remote, USA Full-time

Strategy and Business Growth Lead, Airbnb Experiences

Remote, USA Full-time

Part Time Work From Home Opportunity - Flexible Remote Jobs for Extra Income

Remote, USA Full-time

Freelance Chat and Email Support Flexible Remote Work from Anywhere 25 to 35 Per Hour

Remote, USA Full-time

Aetna Remote Customer Service Rep Opportunity - Apply Now

Remote, USA Full-time

Customer Solutions Representative - Collector - Starting June 2025 - Remote - AR, MI, MN, NC, PA Only

Remote, USA Full-time

Data Entry Specialist

Remote, USA Full-time

Immediately Need Middle School ELA Teacher in Philadelphia, PA

Remote, USA Full-time

Need (USA) Coach/Ops Mgr Trainee in Springfield, OH

Remote, USA Full-time