Back to Jobs

Telechat Representative ( Remote / WFH )

Remote, USA Full-time Posted 2025-05-22

Job Description:

We are seeking an enthusiastic and dedicated Telechat Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and service via phone and online chat. As a Telechat Representative, you will have the opportunity to engage with a diverse range of clients, addressing their inquiries, resolving issues, and ensuring a positive and seamless customer experience. Your main focus will be fostering strong relationships with customers while delivering high-quality service in a fast-paced environment. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to problem-solve effectively. This is an exciting opportunity for individuals who thrive in customer-oriented roles and who are looking to contribute to a team that values collaboration, innovation, and excellence. If you are passionate about helping others and have a knack for providing solutions, we want to hear from you. Join us in creating outstanding experiences for our customers and take the next step in your career with us.

Responsibilities
• Handle incoming customer inquiries via phone and online chat in a timely manner.
• Provide accurate information regarding products and services to customers.
• Address and resolve customer complaints and issues with professionalism and empathy.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Follow up with customers to ensure their inquiries were resolved satisfactorily.
• Collaborate with team members to share information and enhance service delivery.
• Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.

Requirements
• High school diploma or equivalent; further education or certifications in customer service is a plus.
• Proven experience in a customer service role, preferably in a telechat or call center environment.
• Excellent verbal and written communication skills with a friendly and professional tone.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle multiple tasks and manage time effectively in a fast-paced environment.
• Proficient in using computers and various software applications, including chat systems.
• A positive attitude and a strong desire to help customers find solutions.

PAY RATE: $21.30 - $32.91 Hourly
Experience and Skills:
• High school diploma or equivalent; further education or certifications in customer service is a plus.
• Proven experience in a customer service role, preferably in a telechat or call center environment.
• Excellent verbal and written communication skills with a friendly and professional tone.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle multiple tasks and manage time effectively in a fast-paced environment.
• Proficient in using computers and various software applications, including chat systems.
• A positive attitude and a strong desire to help customers find solutions.

Job Benefits:

Health, Dental, Life and AD&D Insurance,Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays

From: Inlet Printing Co

Apply Job!

 

Similar Jobs

National Forum on Second Language Literacy Coordinator

Remote, USA Full-time

College Assistant, CUNY Central Office (Various Departments)

Remote, USA Full-time

Full Time Branch Ambassador North Queens Area

Remote, USA Full-time

Data Entry Work From Home - Entry Level

Remote, USA Full-time

Full Time/ Part Time Network Assistant ( Remote)

Remote, USA Full-time

Online Data Entry Clerk / Online Chat Assistant

Remote, USA Full-time

Product Manager II - Commerce Performance & Insights

Remote, USA Full-time

Operational Planning Associate Manager (Commerce & Partner Operations)

Remote, USA Full-time

Senior Manager, Analytics Engineering - Ads Insights and Tooling

Remote, USA Full-time

Talent Acquisition Specialist - Fully Remote Opportunity - Immediate Start

Remote, USA Full-time

Associate Client Success Manager - Platform-on-Platform

Remote, USA Full-time

Customer Service Representative - Phone and Chat - Dallas, TX

Remote, USA Full-time

Urgently Require Assistant / Associate or Full Professor in Mississippi

Remote, USA Full-time

Software Development Engineer, Test

Remote, USA Full-time

Assistant Professor / Associate Professor / Professor of Counselor Education

Remote, USA Full-time

Work from Home Sales (Part Time): Hiring Immediately

Remote, USA Full-time

Associate Director of Global CRM

Remote, USA Full-time

Database Admin/Shift Leader – 3RD SHIFT- REMOTE

Remote, USA Full-time

Part Time Data Entry (Work at Home)

Remote, USA Full-time

Live Chat Operators - Immediate Start

Remote, USA Full-time