Seasonal Customer Service Representative

Description:
?? The Customer Service Representative-Remote (Seasonal) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet.
?? This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.
?? A great ??work from home?? opportunity that will allow you to reimagine an all-new career journey and develop ??friends for life?? at the same time.
?? Provide inbound customer support using a call flow guide.
?? Help customers resolve basic technical issues.
?? Track, document, and retrieve information in databases.
?? Offer additional products and/or services.
?? Deliver expert customer experiences??with a smile.

Requirements: ?? 1+ year of customer service experience ?? Open availability (this is a seasonal position) ?? A high school diploma or GED ?? A quiet, distraction-free environment to work from in your home ?? Proficiency in fast-paced multi-tasking ?? Eagerness to learn new technologies ?? Strong computer navigation skills and PC knowledge ?? A desktop or laptop to complete PC and internet testing ?? Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.) ?? Operating System: Windows 10+ ?? RAM: 8GB or higher ?? Processor: Intel i5/AMD Ryzen 5 or higher ?? Internet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) ?? Speeds: 10 mbps download and 3 mbps upload or higher ?? While working, you will be required to hardwire with an ethernet cable ?? High Speed internet (no wireless/hotspots or satellite) ?? Must reside in the United States or have a valid U.S. address for residence

Benefits:
?? Paid training and performance-based incentives
?? Lucrative employee referral bonus opportunities
?? Health and wellness programs with trained partners to help promote a healthy you
?? Mentorship programs that support your rewarding career journey
?? Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
?? Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

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