Colleague Student Consultant (100% remote, US)
Unlock Learning For All
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
Are you a super user of Colleague Student Information Systems or a talented higher education professional with experience implementing Colleague Student Information Systems module? Are you interested in a career delivering innovative solutions that will transform Higher Ed? If you answered yes, then we should talk!
Ellucian is currently looking to add Professional Service Consultants with Colleague SIS implementation experience to our team. Our professional services team is instrumental in consulting with our customers and delivering value add services that provide the quickest path to institutional success.
Higher education customers are transforming to modern campuses while leveraging technology and solutions to enable student success. In this mission critical role, you will partner with our customers to help enable their transformation to cloud/SAAS solutions and ensure successful adoption of these solutions.
Where you will make an impact
Accountable for all aspects related to service delivery of our Colleague Student solution. Includes driving delivery improvement and engaging with our higher education customers.
Collaborate with consulting teams and peers to ensure customer and Ellucian project expectations are exceeded.
Identify and remediate issues that impede enabling customer greatness.
Drive innovative and transformative strategies which will ensure successful SaaS implementations.
Continuously improve the customer experience by ensuring development, use and maintenance of services artifacts that exceed customer expectations.
Proactively prepare for and deliver high quality implementation consulting services.
Success will be measured by customer satisfaction, achievement of projects, and utilization targets.
Consult with customers to drive performance improvement, own problems, execute with precision, and professionalism.
What you will bring
Colleague Student experience (5+ years).
Implementation and consulting experience (2+ years).
Product experience, including consulting experience on relevant solutions.
Strong communication and presentation skills. Must present a professional demeanor.
Ability to communicate to C-level and project leaders both internally and externally.
Enabling delivery readiness, problem solving and root cause analysis.
Experience developing and mentoring other consultants.
Strong prioritization skills, able to manage activities based on business impact.
Able to multitask and meet deadlines.
Support and demonstration of Ellucian values.
Ability to travel onsite to deliver consulting and implementation services based on Ellucian delivery methodology.
What makes #Ellucianlife
Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy- caregiver supporq
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
Education Assistance Program
Professional development opportunities
#LI-AC1
#LI-REMOTE
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