Call Center Tier 1 Advisor

Description:
?? This position provides first-tier customer service support for inbound calls to our call center.
?? T1 advisors are multi-skilled and cross-trained to support our partner and affiliate practices, pet parents, and eConnect partner CSRs on a wide variety of topics.
?? T1 advisors can also expect to progressively learn more to resolve common customer issues.
?? This is a full-time position to work Monday through Friday and a rotating Saturday.

Requirements: ?? High School diploma or G.E.D. ?? At least 1 year of customer service experience ?? Veterinary clinic or animal-related call center experience ?? Computer skills and knowledge; familiarity with business apps and software programs, email, instant message (Slack), Microsoft Suite, Google Suite; enjoy learning new technology ?? Capacity and knowledge to troubleshoot basic technical issues, software updates, VPN, internet connectivity, passwords, etc. ?? Ability to multitask efficiently with error-free written work ?? Ability to diffuse emotional situations on the phone and de-escalate difficult situations ?? Good verbal communication skills with the ability to communicate professionally, tactfully and empathetically, in a professional, clear, and concise manner ?? Ability to type accurately and for long periods of time; average typing speed 40 WPM ?? Consistent and reliable attendance is required ?? Must be able to work rotating Saturdays ?? Preferred Experience and Qualifications: Bilingual in Spanish ?? Remote work experience

Benefits:
?? Competitive pay and benefits including medical, vision*, dental, and life insurance
?? Employee Assistance Program
?? Pet insurance* and Virtual vet care
?? PTO, Holidays, Floating Holidays, and Volunteer Day
?? Retirement Savings Plan (401k/ RRSP) with employer matching program
?? Paid parental leave
?? Flexible scheduling and remote work where possible
?? The opportunity to join one of our Employee Resource Groups, and fun company events!

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