Lead Customer Experience Researcher w/Qualtrics 100% Remote Contract to permanent Job $55/hr W2

We have a 6-month contract to Permanent position open for a Lead Customer Experience Researcher. The position is remote and the candidate can sit anywhere in the US.

Skills: (in order of importance) Qualtrics Customer XM, user testing platforms, online research communities (e.g. Fuel Cycle) Mandatory requirements: 1. Primary/Generative and Secondary/evaluative 2. Qualitative and quantitative research 3. Facilitate Focus Groups, Diary Studies 4. Qualtrics/Clarabridge 5. SPSS 6. Healthcare Insurance or Insurance 7. Research Repository

Please provide a portfolio along with resume
day to day responsibilities
?? Understanding member and provider experiences to provide leadership teams with actionable insights for improving them.
?? Advising on research strategies to answer business questions to produce actional insights along with facilitation of primary research (qualitative and quantitative) with various types of customers
Describe the performance expectations/metrics for this individual and their team:
?? Produce deliverables that are easy to consume and be able to present actionable insights to senior business executives
What previous job titles or background work will in this role?
?? Insights Researcher, CX Researcher, VOC Researcher
Internal/External Groups with which the Candidate will interface: Required Skills/Experience: Preferred Skills/ Experience: 1.Facilitate Primary Research (quantitative and qualitative) from beginning to end - scoping, methodology selection, fielding and analysis1.Create and manage intercepts for transactional surveys/feedback tabs 2.Deliver and present reports producing actionable insights2.Creating service recovery / inner loop processes for surveys 3.Design, build and launch surveys/dashboards (Qualtrics Engage)3.Understanding of Discover text analysis connectors, taxonomies and dashboards

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