Remote Front of House Customer Service/Sales Support
About Us
Our customer service representatives are at the forefront of delivering exceptional service to our clients by managing incoming calls related to their corporate product benefits. Our team is dedicated to providing outstanding customer experiences by recommending solutions, resolving inquiries, and assisting with all aspects of our clients products. We are seeking individuals with a strong ability to communicate effectively, anticipate customer needs, and contribute to maintaining our high standards of service.
Responsibilities: Deliver exceptional service to customers by understanding and addressing their needs. Assist customers in scheduling services and resolving inquiries efficiently. Answer incoming calls and redirect them to the appropriate departments or individuals. Gather information to respond to customer questions accurately. Provide detailed information about services and offerings. Address billing inquiries and process payments over the phone. Handle issue resolution in a professional and timely manner. Communicate updates about service issues by coordinating with the appropriate teams.
Social Media Management Responsibilities:
In addition to customer service, the candidate will also be responsible for managing our social media presence, which includes:
Developing and scheduling engaging social media content across platforms.
Monitoring and responding to comments, messages, and inquiries in a timely and professional manner.
Analyzing social media metrics and reporting on campaign performance.
Researching and implementing new trends to enhance social media engagement.
Collaborating with the team to align social media strategies with company goals.
Creating and maintaining a content calendar for consistent posting.
Running paid social media advertisements, if necessary.
Qualifications: Proven experience in customer service with strong communication and problem-solving skills. Familiarity with social media platforms and basic content creation tools. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in handling billing systems and scheduling tools. A customer-focused mindset with an eagerness to learn and adapt.
Join our team and help us provide unparalleled customer service while growing our social media presence!
Job Type: Contract
Pay: $10.00 - $12.00 per hour
Expected hours: 25 per week
Benefits:
Flexible schedule
On-the-job training
Professional development assistance
Referral program
Work from home
Shift:
Day shift
Evening shift
Morning shift
Night shift
People with a criminal record are encouraged to apply
Work Location: Remote
Apply Job!