Work at Home Customer Service Agent (Full-Time & Part-Time) (NE)
Employer Industry: Business Process Outsourcing (BPO)
Why Consider This Job Opportunity
Salary up to $16.10/hour
Regular raises awarded based on tenure and performance
Opportunity for career advancement within the organization
Fun and engaging work environment with casual dress code
Incentives and prizes, including electronics and trips, for outstanding performance
Comprehensive benefits package including medical, dental, and vision coverage options
What To Expect (Job Responsibilities)
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunities and apply sales skills to upgrade
Ensure first call resolution through effective problem-solving and call handling
Appropriately escalate customer dissatisfaction to the managerial team
What Is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How To Stand Out (Preferred Qualifications)
Experience in customer service or sales
Strong aptitude for conflict resolution and negotiation
Ability to thrive in a fast-paced environment with changing dynamics
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