Customer Service Agent - Sports - $20.50/hour - Hybrid - OVERNIGHT *11:30pm to 8am*
Employer Industry: Interactive Gaming
- Why consider this job opportunity:
- Competitive pay of $19.50/hour plus a $1.00/hour shift differential for overnight shifts, totaling $20.50/hour.
- Opportunity for career advancement within a rapidly growing interactive gaming company.
- Comprehensive benefits package offered.
- Enjoy a fun and relaxed work environment with fellow sports enthusiasts.
- Flexibility to work from home 4 out of 5 days a week.
- Education and conference reimbursements available.
- What to Expect (Job Responsibilities):
- Communicate with players and guests via live chat, email, and phone to provide a seamless customer experience.
- Utilize internal resources to assist players with account statuses and histories.
- Deliver exceptional customer service that builds value in the employer's brand.
- Assist guests with booking hotel reservations and RSVPs for special events.
- Investigate and troubleshoot technical issues players experience with products.
- What is Required (Qualifications):
- High School diploma or College Degree required.
- At least 1 year of experience in customer service/customer support.
- Must be at least 21 years of age.
- Ability to maintain a friendly disposition under pressure and handle frustrated players.
- Strong attention to detail and analytical thinking skills.
- How to Stand Out (Preferred Qualifications):
- Demonstrated passion for excellence in customer service.
- Ability to type quickly and write with good grammar and punctuation.
- Experience in the gaming or sports wagering industry.
- Ability to work some holidays and weekends.
- Strong problem-solving abilities and a heightened sense of urgency.
#InteractiveGaming #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork
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