Customer Service Representative

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Position Details

Job Title: Call Center Representative

Location : Oriskany NY

Duration: 3+ Months Contract

Training will be Onsite after that it is a Remote role.

Required Experience:

1-2 years call centre service experience is preferred.

2-3 Years of customer service experience required.

Provide service and information to customers regarding Client products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets. Responsibilities include: Provide service to customers who possess a policy through Client by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.

Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.

Skills required include:

Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations.

Excellent oral & written communication skills.

Superior telephone etiquette: Excellent listening skills and ability to articulate ideas.

Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of Client ; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.

Strong organizational skills.

Strong ability to multi-task.

Demonstrated ability to manage stress.

Basic computer skills: Ability to think out of the box to generate innovative process improvements.

Strong solid math and analytical skills.

Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Centre experience preferred.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Types: Full-time, Contract

Pay: $19.43 - $20.00 per hour

Expected hours: 40 per week

Shift:
• Morning shift

Ability to Commute:
• Oriskany, NY 13424 (Preferred)

Ability to Relocate:
• Oriskany, NY 13424: Relocate before starting work (Required)

Work Location: Hybrid remote in Oriskany, NY 13424

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