REMOTE Real Estate Virtual Assistant | Bookkeeping

As Real Estate Virtual Assistant, you will play a pivotal role in ensuring smooth operation for management o9ice while ensuring satisfaction and retention of our existing tenants and prospects.

Qualifications: ?? Strong written and verbal communication skills ?? Ability to analyze and resolve customer issues effectively and efficiently ?? At least 2 years of Virtual Assistant experience specific to Real Estate ?? Comfortable using various property management systems and other Google/Microsoft products ?? Must have Bookkeeping experience ?? Ability to prioritize tasks and manage time e:ectively to meet service-level agreements ?? Ability to adapt to changing processes and procedures in a dynamic work environment ?? Knowledge of customer relationship management ?? Proficient in AppFolio and Quickbooks

Responsibilities: ?? Manage inbound calls and routing to appropriate parties (management, leasing agents, maintenance, including handling and coordinating all maintenance requests) ?? Handle ordering materials, coordination between the general contractor and outside subcontractors ?? Manage the web-based marketing sources and property photographs to generate leads. ?? Guide potential tenants through our current offerings to meet their needs & direct them to appropriate scheduling/application platforms. ?? Provide virtual support on scheduling showings and conveying pricing ?? Work to resolve tenant issues, troubleshoot problems, and escalate complex cases to higher levels of support as necessary ?? Maintain accurate and detailed records of tenant interactions, feedback, and resolutions in the management system ?? Start/Stop utility services as needed including handling all utility billing/payments online with LADWP and SOCAL GAS ?? Process invoices via management software ?? Draft various notices as needed ?? Act as a general administrative assistant to help manage tentants, vendors, and inhouse tasks ?? General office management (o:ice supply orders, etc) and ownership errands and administrative requests ?? Perform market rent research to ensure current pricing is in-line with market ?? Locate and research potential new acquisitions ?? Manage contact lists ?? Calendar and appointment management as needed ?? Prepare tasks and reminders for the team and follow up as needed ?? Perform monthly bank reconciliations on AppFolio and Quickbooks for all entities ?? Ability to reach out/source vendors for procurement, dealing with utility companies, etc.

Job Type: Full-time

Pay: $5.00 - $15.00 per hour

Expected hours: 35 per week

Schedule:
?? Monday to Friday

Application Question(s):
?? How many years of experience do you have as a Real Estate Virtual Assistant?
?? Did you or o do you also handle Bookkeeping? Please tell me more about it.

Work Location: Remote

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