Entry Level Customer Service Rep

Department: BeloForm Craft

Location: Kansas City, MO

Compensation: $18.50 - $27.00 / hour

Description

At BeloForm Craft, we believe in the transformative power of architecture to shape the world around us. As an innovative and forward-thinking architecture firm, we are dedicated to crafting spaces that not only meet functional needs but also inspire and elevate the human experience.

Job Description:
The Entry-Level Customer Service Representative at BeloForm Craft in Kansas City, MO will be responsible for providing support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role is ideal for individuals who are enthusiastic about customer service and looking to start their career in a dynamic environment.

Location: Kansas City, MO
Job: Full time - On site
Pay Range: $18.50 - $27.00 hourly

Key Responsibilities
?? Respond to customer inquiries via phone, email, and chat promptly and professionally
?? Provide accurate information about the company's products and services
?? Process customer orders, returns, and exchanges accurately
?? Maintain and update customer records in the company database
?? Assist with administrative tasks such as data entry, filing, and document management
?? Follow up with customers to ensure satisfaction and gather feedback
?? Collaborate with other departments to ensure seamless customer service

Skills, Knowledge and Expertise
?? High school diploma or equivalent
?? Excellent communication and interpersonal skills
?? Strong problem-solving abilities and a customer-centric attitude
?? Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook)
?? Ability to manage multiple tasks and prioritize effectively
?? Attention to detail and strong organizational skills

Benefits
?? Health, dental, and vision insurance
?? Paid time off (PTO) and holidays
?? Retirement plan options (e.g., 401(k))
?? Professional development opportunities
?? Wellness programs

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