Web Chat Representative – Work from home

• Job Title**: Web Chat Representative - Work from Home
• Company**: DoorDash
• Location**: Phoenix, Arizona, US...
• Job Type**: Part-Time
• Seniority**: Entry Level
• Experience**: 0 years required

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### **Job Description**:

DoorDash is looking for enthusiastic and motivated Web Chat Representatives to join our dynamic team in Phoenix, Arizona. If you are passionate about providing exceptional customer service, enjoy working in a fast-paced online environment, and are eager to assist customers effectively, this could be the perfect opportunity for you. As a Web Chat Representative, you will support our customers through live chat, addressing their inquiries and resolving their concerns while ensuring an outstanding experience that reflects our company s values.

### **Key Responsibilities**:

• **Customer Engagement**: Respond promptly to customer inquiries via live chat, providing timely and accurate information regarding their orders, promotions, and services offered by DoorDash.

• **Issue Resolution**: Identify and troubleshoot issues faced by customers in real-time, offering solutions that adhere to company policies to ensure customer satisfaction.

• **Documentation**: Accurately document customer interactions and feedback in our systems to enhance service efficiency and contribute to team performance analysis.

• **Product Knowledge**: Maintain an up-to-date understanding of DoorDash services, offerings, and policies to effectively assist customers and promote the latest features and services.

• **Team Collaboration**: Work closely with other team members to share insights, challenges, and successes to improve overall service delivery.

• **Customer Feedback**: Gather and relay customer feedback to the management team, contributing insights into service improvements and innovations.

• **Training Participation**: Engage in continuous learning and participate in training sessions to enhance your skills in customer service and problem-solving.

• **Performance Metrics**: Meet or exceed performance metrics set by the company in terms of response times, customer satisfaction scores, and chat resolution efficiency.

### **Requirements**:
• Education**:
• High school diploma or equivalent. No prior experience necessary; just bring your enthusiasm and reliability!
• Personality Traits**:
• **Energetic**: Must have a positive attitude and maintain high energy when handling customer inquiries.
• **Reliable**: Punctuality and consistency are key; our customers rely on timely support.
• Soft Skills**:
• **Innovation**: Ability to think creatively and suggest improvements to enhance customer experience.
• **Persuasion**: Capable of influencing customer decisions positively while communicating effectively.
• Technical Skills**:
• Comfortable using various chat platforms and computer applications.
• Basic troubleshooting skills for technology-related issues.

### **Benefits**:
• Free accommodation provided to qualified candidates.
• Visa sponsorship for eligible international candidates.
• Comprehensive life insurance coverage.

### **Working Environment**:
At DoorDash, we are committed to supporting our employees in their personal and professional development. You will have access to continuous training and development opportunities designed to enhance your skills and promote career growth within the company.

### **Application Deadline**:
Please submit your application by **October 27, 2024**, to be considered for this position.

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• Equal Opportunity Statement**:
DoorDash is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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