Customer Service Representative

Title: Customer Service Representative

Reports to: Director of Practice Operations

Overall Responsibility: Providing superb customer service and a welcoming environment to all patients seeking services

Areas of responsibility (Tasks):
?? Prepares patients for their appointment by obtaining photo identification, signature of various consent forms, & associated Healthworks/Company paperwork required for visit.
?? Responsible for ensuring smooth patient flow throughout the clinic.
?? Maintain & coordinate patient schedule for various providers & clinical staff.
?? Field incoming phone calls & emails through shared authorization email inbox.
?? Assists and prepares employer paperwork for the clinical staff
?? Assists with covering at other locations as necessary
?? Assists with tasks as directed by management

Skills required:
?? Ability to communicate clearly and professionally both in writing and verbally
?? Demonstrates personal responsibility, integrity and ability to handle Protected Health Information (PHI) in a manner consistent with HIPAA
?? Demonstrates attention to detail and ability to multi-task
?? Ability to work both independently & as part of a team in following company protocols
?? Demonstrates basic computer skills with Windows, Microsoft office programs, HealthWorks HER and other software as needed

Experience/Education required:
?? Completes employer required trainings in a timely manner

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