Tier 1 Support Specialist - Remote

Description:
?? We're looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger.
?? To support PerfectServe??s continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team. We have work schedules for everyone across all hours of the day and night.
?? Specifically, specialists will be responsible for supporting and delighting PerfectServe??s end users - physicians, nurses and system administrators. They will support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting.

Requirements: ?? While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required ?? Willingness and excitement to work evenings or overnights and/or weekends ?? Strong technical aptitude ?? Excellent written and verbal communication skills ?? Excellent analytical and troubleshooting skills ?? Ability to work in a fast-paced environment and successfully prioritize competing tasks ?? High customer empathy and exceptional customer service skills ?? Access to high-speed internet ?? Able to start on January 6, 2025. ?? Our Support Specialists go through initial onboarding and training together, which will align with a Monday - Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment - which will either be an evening or overnight shift that includes at least 1 weekend day ?? Our team is currently only looking for candidates that are located within the U.S.

Benefits:
?? Remote first work environment
?? Health, Dental, Vision, Life and Disability Insurance options available day one.
?? 401K - with match and immediately vested.
?? 17 company holidays, 2 floating holidays plus competitive paid time off policy
?? Internal Advancement Opportunities

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