Customer Support Assistant

Company Description

About SharpContra

At SharpContra, we are committed to excellence and providing top-tier services to our clients. We focus on innovation and continuous growth, and we are looking for passionate individuals to join our team.

Job Description

Job Description

SharpContra is seeking a Customer Support Assistant to join our team in Reno, NV. We are dedicated to providing exceptional customer service and support to our clients. As a key member of our support team, you will address customer inquiries, resolve issues, and ensure a positive customer experience.

Responsibilities
?? Respond promptly and professionally to customer inquiries via email, phone, or in person.
?? Resolve customer complaints by identifying solutions and ensuring timely follow-up.
?? Maintain accurate records of customer interactions and transactions.
?? Collaborate with team members to improve service processes and overall customer satisfaction.
?? Assist in onboarding new customers by providing essential guidance and support.
?? Identify and report recurring issues or patterns to management.

Qualifications

Skills & Qualifications
?? Strong verbal and written communication skills.
?? Ability to multitask and manage time effectively.
?? Problem-solving mindset with attention to detail.
?? Proficiency in basic computer systems and CRM tools.
?? Prior experience in customer service or support is preferred but not required.

Additional Information

Benefits
?? Competitive salary: $45,000 - $50,000 per year.
?? Opportunities for professional growth and career advancement.
?? Comprehensive training to enhance your skills.
?? Friendly and supportive work environment.
?? Paid time off and holiday benefits.

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