Remote Customer Support Specialist (LATAM, US experience encouraged)
About Us:
At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!
Responsibilities: Respond to customer inquiries and complaints via phone, email, and chat. Provide detailed information about products and services. Troubleshoot and resolve product issues and concerns promptly. Maintain a positive and professional attitude with all customer interactions. Document customer interactions and solutions accurately.
Qualifications: Excellent written and verbal communication skills in English and Spanish. (Required) Stable internet connection and a reliable computer setup. (Required) Based in LATAM (Required) Not required, but if youve ever worked, lived, or attended school in the US or Canada, wed love to hear from you! Ability to work independently in a distraction-free home office. A positive and professional attitude with a customer-first mindset. Previous experience in customer support is a plus, but not required. Strong problem-solving skills and ability to think on your feet.
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