E-Commerce Support Representative - No experience needed
The House of Mercier is seeking enthusiastic individuals to join our team as E-Commerce Support Representatives. This entry-level position is perfect for those looking to kickstart their career in the e-commerce industry, as no prior experience is necessary. In this role, you will be responsible for assisting customers with their online shopping experience, ensuring that they receive the highest level of service. You will engage with customers through various channels including email, live chat, and social media, helping to resolve inquiries and providing guidance on our products and services.
Responsibilities
Respond to customer inquiries related to online orders, products, and services
Assist customers in navigating the e-commerce platform and resolving technical issues
Process customer orders and returns accurately and efficiently
Provide product recommendations based on customer needs and preferences
Maintain accurate records of customer interactions and feedback
Collaborate with other teams to ensure a seamless shopping experience
Stay informed about promotional offers and updates in the product catalog
Requirements
Strong communication skills, both written and verbal
Customer-focused mindset with a desire to help others
Basic familiarity with e-commerce platforms and online shopping
Ability to work in a collaborative team environment
Proficient in using computers and basic office software
Willingness to learn and adapt to new technologies
Capable of managing multiple tasks and prioritizing effectively
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources
Stock Option Plan
Apply Job!