Customer Service & Operations Generalist

About Dryft Board:

Dryft Board is a pre-revenue, recreational e-vehicle startup redefining urban riding through our flagship product, the Dryft Board. Our mission is to bring freedom, creativity, and joy to riders worldwide. As a young and dynamic company, we thrive on collaboration, adaptability, and innovation, and we??re looking for a versatile team member to grow with us.

Role Overview:

We??re searching for a Customer Service & Operations Generalist who can wear multiple hats and thrive in a startup environment. While the primary responsibility is delivering exceptional customer service, this role will also support operations, marketing initiatives, and project management tasks. You??ll be a key player in building a world-class experience for our customers while driving internal processes that fuel our growth.

Key Responsibilities:

Customer Service (Primary Focus)
?? Act as the first point of contact for customer inquiries via email, chat, phone, and social media.
?? Resolve issues related to product questions, order status, troubleshooting, and returns.
?? Develop and refine customer service workflows and FAQs.
?? Collect and report customer feedback to inform product development.

Operations
?? Assist in inventory management, order fulfillment coordination, and logistics tracking.
?? Collaborate on building and maintaining CRM and ticketing systems (e.g., Zendesk, Shopify).
?? Track and manage warranty claims, repairs, and replacements.

Marketing Support
?? Help execute social media campaigns, including responding to comments and engaging with the community.
?? Coordinate customer reviews, testimonials, and user-generated content initiatives.
?? Contribute to marketing material development, from email templates to blog content.

Project Management
?? Lead or support cross-functional projects that improve efficiency and customer experience.
?? Manage timelines and communicate progress to stakeholders.
?? Document processes and contribute to team-wide knowledge sharing.

What We??re Looking For:
?? Experience: 5+ years in customer service, operations, or a related role; startup experience is a plus.
?? Adaptability: Ability to juggle diverse tasks in a fast-paced, ever-evolving environment.
?? Tech Savvy: Familiarity with tools like Shopify, Zendesk (or similar CRM systems), and social media platforms.
?? Communication Skills: Exceptional written and verbal skills; capable of clear, empathetic customer interactions.
?? Problem-Solving: Self-starter who can identify challenges and propose creative solutions.
?? Passion: A genuine interest in e-micro mobility, action sports, or urban riding is a bonus!

What We Offer:
?? A chance to make a significant impact at an early-stage startup.
?? Collaborative, merit-based culture that values creativity and communication.
?? Competitive salary and opportunity for growth as the company scales.
?? Flexibility in work schedule and location.

If you??re excited about building something from the ground up and making a difference for our customers and team, we??d love to hear from you!

How to Apply:

Send your resume and a brief cover letter explaining why you??re the perfect fit for this multipurpose role to [email protected]

Apply Job!