L1 Call Centre Executives

Job Summary

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in all possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.

Responsibilities
?? Handle inbound and outbound calls to customers and clients maintaining a high quality of services
?? Identify the needs of customers, resolve issues and provide solutions within the timeframe
?? Ensure you follow the customer service script provided by the company for uniformity
?? Adhere to the company policies and the customer resolution process & steps
?? Maintain good customer relations
?? Meet personal targets and work towards meeting team targets
?? Maintain records of the conversations with the customer and analyze the data
?? Record the customer queries and interaction in the internal CRM and maintain the accuracy of all data

Skills & Qualification
?? A bachelor's degree is preferred
?? Prior experience with customer service and call centers in relevant job roles
?? Good knowledge of CRM practices and systems
?? Customer-oriented attitude with professionalism, strong call handling skills, and active listening
?? Strong multitasking, time management, and target achieving skills
?? Excellent communication skills with good command of the English language

Language Preferences

Hindi, English, Telugu & Tamil

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