Back to Jobs

Product Support Engineer, Prime Air - Amazon

Remote, USA Full-time Posted 2025-05-22

• Bachelor's degree in mechanical engineering, electrical engineering, computer science or equivalent
• Experience working in design, product (technical or operational) support, or field service
• Experience with new product introduction/launch, and change introduction
• Experience with project planning and prioritization of requests
• Experience working on aerospace products / projects or in other regulated fields like healthcare or automotive
• Experience with troubleshooting, trend analysis, and RCCA (root cause and corrective action)

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.

How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).

If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.

Come work on the Amazon Prime Air Team!

Prime Air is seeking an experienced Engineer within the Product Support Organization team to drive deployment of hardware and software functionality, pursue continuous improvement, and investigate issues on a critical program across several different disciplines. This role requires demonstrated troubleshooting capabilities, and ability to innovate in a constrained design space.

Excellent communication skills are a must to build trust and drive alignment across both design and operations spaces. You will work with engineering, manufacturing, and operational functions across all Prime Air teams, to drive efficient delivery, and decompose ambiguous problems into straightforward solutions. The ideal candidate will have exceptional customer focus, problem solving skills, regulatory understanding, and the ability to convert lessons learned to requirement update requests. You will work hard, have fun, and of course, make history!

Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.
• Experience with customer facing roles
• Experience leading continuous improvement efforts and driving operational efficiency
• Experience with quality systems
• Experience with change management and technology deployment
• Experience with design or redesign of integrated systems
• Experience working with suppliers
• Experience with repair stations and recertification

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Job!

 

Similar Jobs

Travel Specialist (Remote) - No Experience Required

Remote, USA Full-time

Remote Front Desk Assistant/Operations Admin | WFH

Remote, USA Full-time

Customer Service Member Services- (Remote West Coast)

Remote, USA Full-time

Delta Airlines Careers Remote( Customer service )

Remote, USA Full-time

Senior Engineering Manager - Ad Tech (REMOTE)

Remote, USA Full-time

Technology Project Manager – Work From Home

Remote, USA Full-time

Hybrid Customer Care Pro- Corporate Card Member

Remote, USA Full-time

UM Nurse-Compact RN License Required Remote Nationwide

Remote, USA Full-time

Patient Care Pharmacist (Evening Shift/Work from home)

Remote, USA Full-time

Intern - Delivery Analyst (SUMMER) - Remote

Remote, USA Full-time

Netflix Tagger Job Part Time, Tagger Job At Netflix, Netflix Jobs Online ( Executive Producer )

Remote, USA Full-time

American Express (Remote Data Entry) Jobs

Remote, USA Full-time

Radiology Technologist - $2,503 per week

Remote, USA Full-time

Wholesale Account Manager (remote)

Remote, USA Full-time

Sr Director- Portfolio Leader

Remote, USA Full-time

Inbound Chat Operator

Remote, USA Full-time

Data Entry Clerk (Remote Work From Home) at The Elite Job - VacancyGlobal

Remote, USA Full-time

Coca-Cola Part Time Customer Support Jobs (Remote) $27/Hour

Remote, USA Full-time

Tele-Neurologist (BC/BE)! AWARD-WINNING REMOTE WORKPLACE! Nationwide Opportunities | Top-Tier Pay!

Remote, USA Full-time

Immediately Need Math Tutor, High School - Part-time in Ooltewah, TN

Remote, USA Full-time