Amazon Client Success Manager | Remote | WFH
Job Title: Client Success Manager - Amazon - Remote | WFH
Job Overview
We are seeking a Client Success Manager to join our expanding team in a fully remote capacity. This role is pivotal in driving our mission to empower client brands within the dynamic e-commerce ecosystem, particularly on platforms such as Amazon. If you possess a passion for client engagement and a drive for innovation, we invite you to consider this opportunity to make a significant impact.
Key Responsibilities
Act as the Amazon specialist during client interactions, guiding them to success at every phase of their journey.
Collaborate with the Client Coordinator to uphold client catalogs and develop high-quality digital merchandising content.
Proactively identify potential challenges within the Amazon landscape and implement strategies to prevent them.
Leverage internal resources to craft compelling product listings, execute successful marketing campaigns, and manage inventory forecasts.
Ensure timely delivery of all client commitments while maintaining exceptional service standards.
Troubleshoot and address issues within the Amazon platform to facilitate client success.
Partner with the account director to devise tailored Amazon strategies for each client.
Stay informed on the latest developments and innovations within the Amazon ecosystem.
Be adaptable to take on additional responsibilities in our fast-paced, growth-oriented environment.
Required Skills
2-3 years of experience working with the Amazon ecosystem (Seller Central, Vendor Central).
2-3 years of customer service and/or account management experience.
Experience collaborating with consumer product brands.
Strong organizational skills with an acute attention to detail.
Proven ability to multitask and work effectively with internal teams and clients.
Qualifications
A Bachelor's degree in business, marketing, or a related field is required.
Career Growth Opportunities
Joining our team provides a unique opportunity for professional development as you manage and enhance client accounts, resolve challenges, and devise innovative solutions tailored to client needs.
Company Culture And Values
Our company prides itself on fostering a passionate and collaborative work environment. We prioritize independent thinking and initiative, seeking self-motivated individuals who are eager to contribute to our collective growth and client success.
Compensation And Benefits
Remote work environment with flexible arrangements.
Generous paid time off including 3 weeks PTO, 2 personal days, and 10 paid holidays.
Comprehensive wellness benefits encompassing medical, dental, and vision insurance.
Competitive salary with a 401k plan and a 4% employer match.
Diversity And Inclusion
We embrace diversity and are an equal opportunity employer, welcoming individuals from all backgrounds, including race, religion, national origin, sexual orientation, gender identity, and gender expression. We value the richness that diversity brings to our community and encourage candidates who reflect this spectrum to apply.
Employment Type: Full-Time
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