Customer Service Representative I - NCC - 999768 **Work from home within the Tri-County area, upon completion of onsite trainings**
Employer Industry: Higher Education
- Why consider this job opportunity:
- Salary up to $18.25 per hour
- Comprehensive benefits package including tuition waiver, retirement plan, and excellent medical and dental plans
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on student experiences and services
- What to Expect (Job Responsibilities):
- Provide exceptional customer service across various communication channels including voice, email, web chats, and texts
- Assist students with inquiries related to admissions, enrollment, registration, and financial aid processes
- Schedule patient appointments and manage registration using Electronic Medical Records (EMR)
- Ensure compliance with university policies and adherence to the Health Insurance Portability and Accountability Act (HIPAA)
- Complete special projects and perform other duties as assigned
- What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of one (1) year of customer service experience
- General knowledge of customer service principles and processes
- Proficient skills in complex problem-solving, active listening, and effective communication
- Ability to manage time effectively and work independently or within a team
- How to Stand Out (Preferred Qualifications):
- Associate or Bachelor's degree
- One year of customer service experience in higher education, student services, or healthcare
- Knowledge of academic programs, policies, and federal and state regulations
- Familiarity with Banner, Recruit, and/or Avaya systems
- Bilingual proficiency in English and Spanish
#HigherEducation #CustomerService #CareerOpportunity #ComprehensiveBenefits #StudentSupport
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