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Customer Service Associate I (Remote) February 10th Lewisville, TX Class

Remote, USA Full-time Posted 2025-05-22

Employer Industry: Mortgage Services

Why Consider This Job Opportunity
• Hourly rate of $17.00 per hour
• Eligible for monthly bonuses and incentive rewards
• Comprehensive 6-week paid virtual training with provided equipment
• Team member mortgage loan program and down payment assistance program
• Tuition reimbursement and student debt repayment program
• Flexible spending accounts for eligible childcare expenses

What To Expect (Job Responsibilities)
• Answer 40-50 inbound/outbound calls a day
• Assist customers with payment options, escrow items, and general mortgage information
• Discuss customer benefits such as Paperless, Mobile App, Web, and IVR
• Assist customers who are 30 days or less due on their mortgage payment
• Maintain a professional and supportive demeanor while addressing customer inquiries

What Is Required (Qualifications)
• Minimum of 6 months customer service experience
• Call center experience is a plus
• Must reside within 60 miles of the office location
• Attendance required for the first 90 days of training
• Availability to work during business hours after training

How To Stand Out (Preferred Qualifications)
• Experience in a customer service role within the mortgage or financial services industry
• Familiarity with mortgage payment processes and customer service best practices
• Ability to navigate customer service software and systems efficiently

#MortgageServices #CustomerService #CareerOpportunity #TrainingProvided #Incentives

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