Sr. Business Analyst, Learning Program Insights

Position Purpose:

With minimal supervision, the Business Analyst supports the development of the Program Insights team with skills, tools, and methodologies that generate critical insights for key Talent Management and Development (TM&D) programs to enhance their effectiveness and execution. This includes translating business questions into actionable insights, support ongoing data needs, design tools to facilitate data-driven decisions and deliver high quality analytical solutions. Another area of responsibility is the cleansing, validation, and maintenance of TM&D data sources.

Key Responsibilities: • 20% Organize, manage and execute curricula updates along with learning system updates and enhancements using business and systems expertise • 20% Gather functional requirements, maintain documentation and develop analytics needed to drive field execution and support of learning initiatives, programs and rollouts. • 20% Develop and design dashboards, reports and presentations designed to education, inform and influence business partners in regard to learning execution while supporting field initiatives and business objectives. • 20% Assists with training, education and handling customer service questions in regard to the Learning Management System or related subjects. • 10% Maintain a working knowledge of the business unit processes, procedures and current LMS application, learning content and distance learning program. Multi-task to work on several projects simultaneously, recommending improvements and that may impact the business. • 10% Serve as the Subject Matter Expert in regard to the LMS and reporting functions.

Direct Manager/Direct Reports:
• Typically reports to the Manager of Learning Execution.
• A business analyst may report to this role on a permanent basis. It may also require the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.

Travel Requirements: • Typically requires overnight travel less than 10% of the time.

Physical Requirements: • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications: • Must be eighteen years of age or older. • Must be legally permitted to work in the United States.

Minimum Education:
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:
• Bachelor's degree in related field
• Experience with reporting tools and software such as Google Cloud Platform, Big Query
• Experience with needs analysis, learning data analysis, and reporting
• Experience with programming in R and Python
• Experience with Looker Studio, PowerBI, and Tableau
• Proficiency with traditional desktop software, especially Microsoft Excel
• Possesses working knowledge of HR
• Experience with managing projects

Minimum Years of Work Experience:
• 4

Competencies:
• Good oral and written communication skills
• Excellent interpersonal and customer service skills
• Organized
• Ability to juggle multiple priorities and projects
• Strong computer skills

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