Bilingual Member Experience Representative - Remote

American Logistics Values

Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.

About the Job

As a Member Experience Rep, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:
?? Receive inbound calls and make outbound service calls, assess the customer??s transportation needs, and assist appropriately
?? Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
?? Deliver a simple customer experience with every interaction
?? Trouble-shoot and problem solve situations that may be outside standard procedures
?? Become a knowledge expert

Shifts: We are currently hiring for all shifts. Full-time and Part-time available. Preference will be given to those who are available for early mornings, evenings and weekends.

Requirements

American Logistics is proud to employ a diverse workforce. The experience and skills needed are:
?? Ability to demonstrate strong communication and interpersonal skills
?? Basic software and web knowledge, and the ability to pick up new technology quickly
?? Work well with others, and be willing to help team members
?? Ability to problem solve
?? High attention to detail
?? Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule

What??s in it for You
?? Work-life balance ?? We offer set schedules that are flexible
?? Potential for advancement within the organization
?? Benefit Package that includes:
?? Medical insurance
?? Dental insurance
?? Vision insurance
?? Company paid life insurance
?? Company paid disability insurance
?? Paid Holidays
?? Paid Time Off
?? 401k Retirement Savings Plan (with Employer Match after 1 year of employment)
?? $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)

American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees?? feedback and ideas, and view them as critical to our success.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 30 ?? 40 per week

Benefits:
?? 401(k)
?? 401(k) matching
?? Dental insurance
?? Flexible schedule
?? Health insurance
?? On-the-job training
?? Paid time off
?? Referral program
?? Vision insurance
?? Work from home

Shift:
?? Day shift
?? Evening shift
?? Morning shift
?? Night shift
?? Overnight shift

Work Location: Remote

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