Credit Cards and Unsecured Lending Customer Service Representative

Description:
?? Performs a variety of Customer service activities for TD credit Customers
?? Responds to telephone, written, and other inquiries regarding account balances, interest rates, charges, and statement requests
?? Resolves problems immediately within authority, defers for additional research or forwards to supervision as needed
?? Maintains updated Customer account information
?? Develops knowledge of credit customer service industry practices and applicable regulatory guidelines

Requirements: ?? High School Diploma or equivalent experience ?? 1 Year of related experience ?? Customer service skills, including ability to deal professionally with Customer issues, problems, and questions ?? Research skills, with ability to identify and evaluate relevant information ?? Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly ?? PC skills ?? Must be available to work a variable schedule which may include nights and weekends ?? Bilingual Spanish preferred

Benefits:
?? Health and well-being benefits
?? Savings and retirement programs
?? Paid time off including Vacation PTO, Flex PTO, and Holiday PTO
?? Banking benefits and discounts
?? Career development and reward recognition

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