Customer Service Rep I - 1st Shift (Remote)
We are excited to be named one of the Worlds Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits.
Schedule:
1st Shift
What you will do:
As a Customer Service Rep I, you will provide customer services relating to sales, sales promotions, installations and communications.
Validate the ship to and replenishment locations of orders with sales and operations partners
Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry. This includes pushing back where the data that has been submitted is incorrect or subpar
Check and validate accuracy of incoming surgery product usage cases
Be the customer-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionals
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Provide proactive updates on order status to accelerate billing process
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales
Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies
Support Sales Reps in case of product usage pricing or discrepancies
What you need:
Required
High School Diploma or GED
Two (2) years relevant work experience
Preferred
Experience as account representative; Oracle
$20.08/hr. $32.87/hr. plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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