Service Support Specialist ?? Kelly Generator & Equipment ?? Owings, MD

Job title: Service Support Specialist

Company: Kelly Generator & Equipment

Job description: The Service Support Specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups. This position on-site at our Owings, MD location.

Responsibilities: ?? Assists the Service Project Coordinators in the completion of warranty, new unit start-ups, and all national accounts assigned to KGE by Generac ?? Act as a point of contact between our sales and service departments ?? Provide support to our contractors, customers, and factory representatives ?? Utilize in house software to submit appropriate documentation & file warranty claims ?? Assist with dispatching technicians to assigned projects ?? Support the service team as needed ?? Other duties as assigned

Requirements: ?? Strong verbal and written communication skills ?? Strong organizational skills and attention to detail ?? Ability to develop relationships with co-workers & vendors ?? Experience in Microsoft Office (Excel, Word, Outlook) ?? Excellent customer service skills ?? Excellent time management skills

Education/Experience:
?? High school diploma.
?? 1 year experience in customer service, administrative or related field

Physical Requirements: ?? On-site position ?? Prolonged periods of sitting at a desk and working on a computer. ?? Must be able to lift 15 pounds at a time.

PM22

PI191891829

Expected salary:

Location: Owings, MD

Job date: Mon, 19 Sep 2022 04:56:43 GMT

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