Contact Center Associate

Contact Center Associate

Location: Remote, Florida only

Pay: $19.00 per hour

Training- 4 weeks: Monday to friday 8am - 5pm

Schedule: M-Saturday, 11:00 AM to 8:00 PM EST / 5 day work week

Saturday rotation: (9) hour days so they can work (4) hours on the Saturday

Must be flexible to work Saturday shifts about once a month

Department hours:

M-F 8:00 AM ?? 8:00 PM EST

SAT 10:00 AM ?? 2:00 PM

SUN Closed

Type: Contract to Hire, 6 month contract period

Job duties:
?? Assist with approximately 60-80 inbound calls daily
?? Place outbound follow-up calls
?? Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat.
?? Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions. via phone, email, chat, and fax.
?? Identify, research, and resolve cardholder or agent bank issues using available resources and systems.
?? Participate in contact center fraud prevention and awareness.

Requirements: ?? Must have stable recent employment history ?? Must have experience with high volume call center, meeting KPIs ?? Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400 ?? Must have ethernet connectivity (no WiFi) in a private, designated workspace ?? No previous commitments first (90) days ?? Must be open to overnight travel events 2x yearly ?? High school diploma or equivalent required ?? Background check required ?? Drug screening required ?? Credit check required ?? Education verification required ?? Employment verification is required, to pull your dates of employment visit: https://www.irs.gov/individuals/get-transcript.

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