User Support Specialist - Live Chat

Description:
?? Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform.
?? As a User Support Specialist, you??ll be joining a high-impact team committed to supporting our growing user base with ever-increasing expertise and efficiency.
?? This fully remote role offers a flexible Tuesday-Saturday schedule.

Requirements: ?? You love helping people and find it rewarding to solve their problems. ?? You??re a great communicator, both in speech and writing. ?? You??re comfortable with ambiguity and working in a fast-paced startup environment. ?? 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels. ?? You can provide solutions for a wide variety of technical support challenges. ?? Alignment with Substack??s mission to build a new economic engine for culture and experience as a Substack subscriber (experience as a creator is a plus!). ?? Zendesk and Stripe experience is a plus. ?? Direct experience with coding languages (JavaScript and HTML) and third party APIs (Stripe) is a plus.

Benefits:
?? Market competitive salary
?? Equity for all full-time roles
?? Exceptional benefits

Apply Job!