EHR Software Trainer
Description:
Train and coach employees on procedures related to the software via in person, videoconference, and webinar
Become a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are made
Identify and suggest opportunities for operational and product improvements
Liaise between business and technology team members with customer-facing responsibility
Review and follow up internal tickets, tasks, and special projects as assigned by management
Provide project status updates as needed
Participate in software testing as improvements are made
Accountable for projects assigned by senior management related to training customers on software
Create training manuals for all customers
Requirements: Excellent problem-solving skills Good project management skills High motivation and desire to do whatever it takes to help our company succeed Excellent analytical skills and ability to learn quickly Good communication skills with experience developing and managing customer relationships Knowledge in process data analysis and business processes Understanding of RCM workflows Proficient in Microsoft Office Previous physician practice management system (PMS) / electronic health record (EHR) software experience The understanding of actual clinical flow & implications of workflows (and solutions)
Benefits:
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