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Looking for a US-based virtual receptionist or front desk …

Remote, USA Full-time Posted 2025-05-22

Job Description

    Job Overview:We are seeking a highly skilled and experienced Virtual Receptionist/Front Desk Coordinator with a minimum of 2 years of relevant experience in the wellness and aesthetics industry. The ideal candidate will be responsible for providing exceptional customer service and administrative support to our clients in a virtual environment. This role requires excellent communication skills… a friendly and professional demeanor, and a strong understanding of the wellness and aesthetics industry.Virtual Front Desk Management:
  • Manage virtual front desk operations, including answering phone calls, responding to emails, and handling online inquiries promptly and professionally.
  • Schedule appointments for clients using our online booking system and ensure accurate calendar management.
  • Provide detailed information about our services, pricing, and packages to potential clients.
  • Client Relationship Management:
  • Build strong relationships with clients by providing personalized assistance and addressing their inquiries and concerns effectively.
  • Follow up with clients to confirm appointments, gather feedback, and ensure satisfaction with our services.
  • Maintain client records and ensure confidentiality of sensitive information.
  • Administrative Support:
  • Assist with administrative tasks such as managing client intake forms, processing payments, and maintaining accurate records.
  • Coordinate with internal staff members to ensure smooth operations and exceptional service delivery.
  • Assist in organizing and promoting wellness events, workshops, or special promotions.
  • Industry Knowledge:
  • Demonstrate a comprehensive understanding of the wellness and aesthetics industry, including various treatments, procedures, and products.
  • Stay updated on industry trends, new technologies, and competitors’ offerings to provide informed assistance to clients

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