Looking for a US-based virtual receptionist or front desk
Job Description
- Job Overview:We are seeking a highly skilled and experienced Virtual Receptionist/Front Desk Coordinator with a minimum of 2 years of relevant experience in the wellness and aesthetics industry. The ideal candidate will be responsible for providing exceptional customer service and administrative support to our clients in a virtual environment. This role requires excellent communication skills
a friendly and professional demeanor, and a strong understanding of the wellness and aesthetics industry.Virtual Front Desk Management:
- Manage virtual front desk operations, including answering phone calls, responding to emails, and handling online inquiries promptly and professionally.
- Schedule appointments for clients using our online booking system and ensure accurate calendar management.
- Provide detailed information about our services, pricing, and packages to potential clients. Client Relationship Management:
- Build strong relationships with clients by providing personalized assistance and addressing their inquiries and concerns effectively.
- Follow up with clients to confirm appointments, gather feedback, and ensure satisfaction with our services.
- Maintain client records and ensure confidentiality of sensitive information. Administrative Support:
- Assist with administrative tasks such as managing client intake forms, processing payments, and maintaining accurate records.
- Coordinate with internal staff members to ensure smooth operations and exceptional service delivery.
- Assist in organizing and promoting wellness events, workshops, or special promotions. Industry Knowledge:
- Demonstrate a comprehensive understanding of the wellness and aesthetics industry, including various treatments, procedures, and products.
- Stay updated on industry trends, new technologies, and competitors offerings to provide informed assistance to clients
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