Patient Financial Services Specialist I - (REMOTE)
Our Vision is to be the best choice for healthcare in our community
Job Title: Patient Financial Services Specialist I
Reports to: CBO Manager or Associate Director
Job Summary: The Patient Financial Services Specialist is a call center patient representative with experience and knowledge in physician based billing and medical insurance. Delivers the highest level of customer service by provide outstanding service to our patients and potential patients, effectively and efficiently resolving billing questions/disputes and collecting patient outstanding balances. You will be required to answer queries, handle complaints and troubleshoot problems in a professional and polite manner to ensure effective resolution and patient satisfaction. ** 1 year of related experience required.**
While onsite support may be required occasionally, this position will permanently report to a remote/work at home office.
*THIS POSITION WILL BE REMOTE - MUST RESIDE IN FL, PREFERABLY IMMEDIATE TAMPA BAY REGION**
WHAT DOES FMC HAVE TO OFFER ITS EMPLOYEES?
We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.
Gives you an employer that you will have pride in working for
Provides excellent training programs and opportunities for growth
Offers Medical Benefits including:
Employer Contributions to HSA high deductible plan
Discounts at our medical facilities
Cigna Open Access OAPIN & OAP plans
Supports Incentive based Wellness Programs
Offers company sponsored Life Insurance with buy-up provisions
Provides Dental, Vision, Long and Short Term Disability, Accident & Illness policy options
Supports Paid Time Off and Holidays
Gives generous 401K plan with annual 3% Employer contribution after one year of employment
Values and appreciates its employees
Boasts a reputation for superior health care and quality service
Work Style/Location
While onsite support may be required occasionally, this position will permanently report to a remote/work at home office.
Required Equipment for Remote Workforce
Minimum internet hardwired internet speed of 10m x 1m (Satellite, Wireless and or Hot Spot service are prohibited)
A dedicated secure home workspace for interview and for work purposes.
Acknowledgement and Compliance with all aspects of the Remote Workforce Agreement
Essential Functions of the Position:
Researches billing disputes.
Demonstrates knowledge of insurance processing guidelines and uses knowledge to explain EOBs and patient balances to patients.
Initiates corrections on accounts when balances are incorrect
Escalates trends to manager
Makes calls out to and receives calls from patients/guarantors
Makes outbound calls to guarantors to initiate collections on outstanding balances
Collects Outstanding Patient Balances
Meets monthly quota
Explains balances to patients, initiates payment plans and collects outstanding balances
Physical and Mental Demands:
Normal physical ability; able to sit for long periods
Normal concentration and normal complexity of decision making
High level verbal and written communication skills
Ability to diffuse a difficult situation, i.e. upset callers
Physical and Mental Demands:
Normal physical ability; able to sit for long periods
Normal concentration and normal complexity of decision making
High level verbal and written communication skills
Ability to diffuse a difficult situation, i.e. angry patients
Job Qualifications: High school graduate or GED equivalent Medical collections and insurance experience Strong customer service skills Self starter Excellent telephone etiquette Computer literate/typing skills Common knowledge of collection laws **MINIMUM 1 YEARS EXPEREINCE REQUIRED**
We are an Equal Opportunity Employer and make employment decisions without regard to race, gender, disability or protected veteran status
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