UPS Customer Support Remote Jobs

UPS is seeking dedicated and customer-oriented individuals for remote customer support roles. As a UPS Customer Support Representative, you will provide top-tier service to UPS customers, assisting with inquiries, tracking shipments, resolving issues, and ensuring that customers have a positive experience. This role offers flexibility and the opportunity to work from home while contributing to UPS??s commitment to service excellence. Key Responsibilities: ?? Respond to customer inquiries via phone, chat, or email ?? Track packages, resolve issues, and provide real-time updates ?? Offer troubleshooting assistance for shipment and tracking-related problems ?? Process customer requests for changes or cancellations ?? Maintain accurate records of customer interactions in the system ?? Collaborate with other UPS teams to ensure efficient service delivery Qualifications: ?? High school diploma or equivalent (some college preferred) ?? 1-2 years of customer service experience, preferably in a remote setting ?? Strong communication skills, both written and verbal ?? Excellent problem-solving abilities ?? Ability to work independently and manage multiple tasks simultaneously ?? Proficient in using computer systems and software applications ?? Previous experience with UPS or shipping-related services is a plus Preferred Skills: ?? Bilingual (English/Spanish) is a plus ?? Experience in remote work environments ?? Knowledge of UPS systems and tracking processes Work Environment: ?? Remote position, with flexible work hours ?? Competitive pay and benefits package ?? Training provided to ensure you have the tools and knowledge to succeed Why UPS? UPS offers a dynamic and supportive work environment, competitive pay, and opportunities for career growth. We pride ourselves on offering a diverse and inclusive workplace where employees can thrive. As a remote team member, you??ll enjoy the flexibility to work from home while making a meaningful impact on our global customer base. How to Apply: Interested candidates can apply through the UPS Careers portal. Submit your resume and a brief cover letter outlining your experience and why you're a great fit for the role. Join UPS, and be part of a team that??s committed to delivering exceptional customer experiences worldwide!

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