Customer Service Representative - Small Business

Description: ?? Enova has two different small business lending brands, each with their own unique offerings and customer requirements. As a Customer Service Representative, you will become an expert in one particular brand over the course of our 4 week training program. ?? After you complete training, you will primarily be responsible for providing superior customer service and a positive experience to our customers. ?? Respond to incoming customer calls, addressing their questions and providing service ?? Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services ?? Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience ?? Uphold exceptional customer service standards through articulate and effective verbal and written communication ?? Keep customer accounts meticulously updated with accurate information Requirements: ?? Experience in a call center setting is preferred ?? Proficient in phone communication and verbal skills, with a keen ability to actively listen ?? Familiarity with CRM systems and their practices ?? Customer-centric approach with adaptability to various personality types ?? Strong multitasking abilities, adept at setting priorities and managing time effectively Benefits: ?? Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays ?? Health, dental, and vision insurance including mental health benefits ?? 401(k) matching plus a roth option (U.S. Based employees only) ?? PTO & paid holidays off ?? Sabbatical program (for eligible roles) ?? Summer hours (for eligible roles) ?? Paid parental leave ?? DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) ?? Employee recognition and rewards program ?? Charitable matching and a paid volunteer day??Plus so much more!

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